CSR Policy

Environmental Management Responsibility

The Company realizes the importance of environmental conservation for the common interest. With the aim of improving the quality of life of the community and future generations, the Company consistently carries out Corporate Social Responsibility (CSR) activities in the environmental sector each year, which include organic waste management, reforestation, and the implementation of 3R (Reduce, Reuse, Recycle) programs.

In addition, the Company has equipped all of its production facilities in Indonesia with the necessary waste treatment facilities and has carried out environmental management and environmental monitoring efforts on an ongoing basis during the implementation of operational activities.

Occupational Health and Safety Responsibilities

To ensure the fulfillment of occupational health and safety (OHS) standards, the Company always carries out periodic audits on the heavy equipment in the factory and the machinery used. In addition, all employees working in factories and distribution centers are always equipped with adequate safety equipment in accordance with the duties carried out. Each factory and distribution center shall also have operational permits issued by the Occupational Health and Safety Office, including, among others, permits to operate heavy equipment and machinery at the factory. The Company always prioritizes workplace safety in all operational activities and always implements the applicable occupational health and safety standards.

Product and Customer Responsibilities

Garudafood is committed to maintaining its reputation as a leading player in the Fast Moving Consumer Good (FMCG) Industry by always providing safe and high-quality food products. To achieve this, the Company regularly evaluates products and takes appropriate corrective measures.

In terms of interaction with customers, the Company warmly welcomes consumer suggestions and criticism. To be able to properly respond to the feedback, the Company has established a standard operating procedure (SOP) for handling customer complaints aiming to ensure that there are no recurring complaints and ensuring customer satisfaction. SOPs clearly identify the flow for managing feedback, consisting of several stages from feedback submission to completion. The Company also has a questionnaire that is used to assess customer satisfaction with the Company's services. In addition, as a commitment to transparency and information disclosure, the Company uploads all information that the public needs to be aware of through the official website or mass media announcements.